Lead I - Sr SFDC Support

UST·Pune

Pay not stated6–9 yrsFull-time

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About the role

We are seeking a highly motivated Lead I – Enterprise Solutions professional to provide operational support, incident management, and application support for Salesforce and related enterprise applications .

What you'll do

Serve as the primary support lead for Salesforce and integrated enterprise applications
Manage Level 1 support activities for incidents, service requests, and user queries
User access and authentication issues
Salesforce navigation and functionality
Approval processes and workflows

What you need

6–9 yrs of experience
Salesforce
ServiceNow
IAM
CRM
Root cause analysis
ITIL
Any graduate

Good to have

JIRA
Incident response

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