Lead - Last Mile

About the role

Own end-to-end last mile delivery operations across PAN India region. Ensure adherence to delivery SLAs, TATs, and customer experience benchmarks across all hubs Monitor daily operational performance and ensure smooth delivery execution across B2B and B2C channels Manage and oversee operations across multiple delivery hubs and regional networks

What you'll do

• Own end-to-end last mile delivery operations across PAN India region
• Ensure adherence to delivery SLAs, TATs, and customer experience benchmarks across all hubs
• Monitor daily operational performance and ensure smooth delivery execution across B2B and B2C channels
• Manage and oversee operations across multiple delivery hubs and regional networks
• Ensure operational readiness during high-volume periods and business demand spikes

What you need

• 5–10 yrs of experience
• Last-mile delivery
• Customer service
• MIS reporting
• Performance management
• Any graduate

Good to have

• Fleet management