Lead Logistics Customer Experience & Operations Specialist

About the role

The SCM Specialist (JL2) is responsible for ensuring smooth and accurate execution of day-to-day supply chain operations across 3PL/4PL processes. The role focuses on shipment visibility, operational reporting, customer communication, and SLA-driven service delivery.

What you'll do

• Responsible for executing end-to-end supply chain operations across 3PL/4PL processes, ensuring accurate shipment tracking, reporting, and exception management
• Responsible for ensuring smooth and accurate execution of day-to-day supply chain operations across 3PL/4PL processes
• Executing end-to-end Supply Chain Management (SCM) operations across 3PL/4PL processes
• Tracking shipment milestones and ensuring timely updates, reporting, and exception management
• Coordinating with vendors, customers, and internal stakeholders to support smooth operations

What you need

• Logistics
• Supply chain
• Root cause analysis
• SOP writing
• Excel
• Any graduate