Lead Logistics Customer Experience & Operations Team Lead - USA

About the role

We are seeking an experienced Team Lead to manage Returns & Reverse Logistics and SCM operations for high-value technology products. The role combines operational leadership with hands-on process expertise across reverse logistics, air freight coordination, warehouse operations, inventory management, and SAP transaction processing.

What you'll do

• Oversee end-to-end return shipments via air freight preferred
• Manage Return Material Authorization (RMA) and return-to-stock activities
• Monitor return shipments from customer locations to repair centers, hubs, and warehouses

What you need

• Logistics
• Supply chain
• Warehouse operations
• Inventory management
• SAP
• Any graduate