Lead Logistics Error Handling Specialist

About the role

The role is responsible for ensuring the smooth execution of Lead Logistics operations by monitoring and resolving operational exceptions, system-generated errors, and workflow issues across supply chain platforms.

What you'll do

• Monitoring operational exceptions, system-generated errors, and workflow queues across Lead Logistics platforms to ensure uninterrupted business operations
• Performing root cause analysis (RCA) and implementing corrective and preventive actions to minimize recurring operational and system errors
• Ensuring adherence to operational standard operating procedures (SOPs), internal controls, customer-specific requirements, and governance standards
• Managing assigned operational queues while maintaining productivity targets, service level agreements (SLAs), and quality standards
• Identifying automation, standardization, and process optimization opportunities to improve operational efficiency, quality, and customer experience

What you need

• 2–5 yrs of experience
• Logistics
• Supply chain
• SAP
• Excel
• Root cause analysis
• Procurement
• BBA

Good to have

• ERP
• SOP writing
• Internal controls