Lead Product AI & Digital Platform-India

Lumen Technologies·Bengaluru

Pay not stated8–14 yrsFull-time

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About the role

We're seeking a Product Owner , AI, Agentic Capabilities & Customer Experience to define and execute the strategy for bringing advanced and proactive AI capabilities, including Agentic AI, to the Lumen Customer Portal and enterprise digital experiences.

What you'll do

Bridging Technical & Business Needs: Translate complex B2B customer journeys and business requirements (e.g., ticket creation, service modification
Deep Customer & AI Feedback Engagement: Engage regularly with customers and platform users to capture real-world feedback on AI accuracy, trust, and usability
Leverage these insights to inform the Agentic AI continuous learning and refinement roadmap, ensuring high user satisfaction (CSAT/NPS)
Championing the AI Tooling Layer: Advocate for and drive an API-first strategy to ensure the platform provides a robust, governed
Driving AI Execution & Governance: Lead execution of the Generative AI and Agentic roadmap, defining detailed capabilities, LLM integration requirements