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Lead-Product Support

greytHR (Greytip Software)·Bengaluru

Pay not stated5–8 yrsFull-time
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About the role

Lead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operations.

What you'll do

  • Lead and manage a team to achieve service quality, productivity, and SLA targets
  • Monitor ticket queues, allocate work, and ensure timely resolution of customer issues
  • Handle critical customer escalations and collaborate with internal teams for resolution
  • Coach, mentor, and develop team members through regular feedback and performance reviews
  • Build strong customer relationships and ensure a high level of customer satisfaction

What you need

  • 5–8 yrs of experience
  • HRMS
  • Statutory compliance
  • MBA

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