Lead, Reporting & Data Stewardship, Content Operations

About the role

The Lead Reporting role is responsible for driving high-quality, reliability, and decision-oriented reporting across Content Operations. The role will lead the design, production, governance, and continuous improvement of operational and management reporting, ensuring that KPIs and insights are accurate, consistent, timely, and actionable.

What you'll do

• Transformation and readiness of the team towards Product lead to deliverables for content operations
• Define operating rhythm and improvements to the current processes especially focusing on the client engagement activities
• Lead the delivery of recurring operational, management, and leadership reporting
• Develop meaningful KPIs, scorecards, dashboards, trend analysis, and performance insights
• Translate complex operational data into concise, decision-oriented management information

What you need

• 8–14 yrs of experience
• Reporting
• Data analysis
• Power BI
• Power Query
• Reconciliation
• Root cause analysis
• Any graduate

Good to have

• SQL
• SOP writing
• Data visualisation