Lead - Service Management

Everise BPO Services Private·India

Pay not stated8–14 yrsFull-time

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About the role

We are seeking an experienced IT Service Management & Infrastructure Manager to lead enterprise IT service delivery and infrastructure operations. The role will drive Incident, Problem, Change, and Service Management processes while providing technical oversight across infrastructure, cloud, network, endpoint, collaboration, and security platforms.

What you'll do

Lead Major Incident, Problem, Change, and Service Management functions
Manage critical incident response, stakeholder communication, post-incident reviews, and root cause analysis
Drive SLA compliance, service performance, governance, and continual service improvement initiatives
Provide technical oversight for servers, Active Directory, Microsoft 365, Azure, networks, endpoints, and security platforms
Chair Change Advisory Board meetings and ensure effective planning and execution of changes and releases