Lead Software Analyst

About the role

As a Software Support Analyst, you will play a crucial role in realizing this vision. If you share our vision and are ready to contribute to this exciting journey, we invite you to join us. The Triage Support role focuses on the timely identification, diagnosis, and resolution of production issues to ensure smooth and uninterrupted operations of critical systems and services.

What you'll do

• Monitor, investigate, and troubleshoot production issues in Java J2EE applications
• Analyze and execute necessary data patches while delivering clear, documented resolutions for customers
• Perform in-depth technical investigations to isolate software defects and escalate code-fix requirements to the engineering team with structured evidence
• Resolving customer query and how-to cases with clear, thorough insights and supporting documentation to ensure absolute clarity
• Support and maintain the existing Oracle code base and debug the application

What you need

• SQL
• Java
• SQL Server
• Incident response
• Git
• ServiceNow
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• Linux
• JIRA
• Root cause analysis
• SOP writing
• Data modelling