Lead Software Engineer -Lead Delivery Engineer, Infrastructure | Location: Pune/Hyderabad

About the role

As the Lead Delivery Engineer, Infrastructure, you will provide operational delivery leadership across the Infrastructure Engineering Operations organization, helping ensure consistent execution, effective cross-team coordination, and operational excellence across Windows, Linux, Storage, Virtualization, Enterprise Tools, and related infrastructure domains.

What you'll do

• Lead service delivery across Windows, Linux, Storage, Virtualization, Enterprise Tools, and core infrastructure platforms
• Partner with internal technology teams, global engineering organizations, and strategic service providers to deliver reliable, high-quality operations
• Build and continuously improve operational processes, governance, documentation, and best practices that drive consistency and scale
• Lead Incident, Major Incident, Change, Problem, Service Request, and Knowledge Management processes to deliver exceptional operational outcomes
• Drive rapid cross-functional incident response, ensuring clear ownership, timely resolution, and transparent stakeholder communication

What you need

• 8–14 yrs of experience
• ServiceNow
• Linux
• ITIL
• Incident response
• Preventive maintenance
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Agile