Lead Software Engineer - Support

About the role

Responsible for the MUS Application support (L1 and L2) from GSC India Responsible for activities - User Requests handling, User Access Management, Incident management, Recurring procedures, Functional Tests, Knowledge Repository update, Tool Training for Users etc. Accountable for performing daily GAP activities are like batch monitoring, morning health checks, Log analyses, Application monitoring and all above said SAU activities

What you'll do

• Good Hands on with unity tool or similar Ticket Management Tool
• Analyse the problem and co-ordinate with other teams to fix the issue
• Follow documented Incident Management process
• Good Exposure to Upstream and Downstream applications
• Own the issue and drive till closure

What you need

• ITIL
• Ticketing tools
• Power BI
• Any graduate