Lead - Solution Engineer

Freshworks·Bengaluru

Pay not statedSenior levelFull-time

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About the role

Freshservice is expanding what “AI-driven ITSM” means for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway connecting Freshservice to the broader AI stack.

What you'll do

Own the technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, Agent Studio
Design and deliver tailored AI proofs-of-concept and demos: configuring agentic workflows, custom skills, and automations in Agent Studio
Lead technical discovery specifically for AI use cases — ticket deflection, agent-assist, workflow automation
Lead internal projects that improve Solution Engineering efficiency and productivity
Partner with Account Executives and core Solution Engineers as the AI overlay specialist on SMB, Commercial and competitive pursuits

What you need

ServiceNow
AWS
LLMs
Machine learning
GCP
JIRA
Any graduate

Good to have

Azure
Freshdesk
Zendesk
Customer success

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