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Lead - Solution Engineer

Freshworks·Chennai

Pay not statedSenior levelFull-time
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About the role

Freshservice is expanding what “AI-driven ITSM” means for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway connecting Freshservice to the broader AI stack.

What you'll do

  • Own the technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, Agent Studio
  • Design and deliver tailored AI proofs-of-concept and demos: configuring agentic workflows, custom skills, and automations in Agent Studio
  • Lead technical discovery specifically for AI use cases — ticket deflection, agent-assist, workflow automation
  • Lead internal projects that improve Solution Engineering efficiency and productivity
  • Partner with Account Executives and core Solution Engineers as the AI overlay specialist on SMB, Commercial and competitive pursuits

What you need

  • 6–10 years in software engineering
  • ServiceNow
  • AWS
  • LLMs
  • Machine learning
  • GCP
  • JIRA
  • Any graduate

Good to have

  • Azure
  • Freshdesk
  • Zendesk
  • Customer success

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