Lead - Solution Engineer

About the role

We are looking for a passionate and technically skilled Solution Engineer to be part of our SMBC Sales Support team for Freshservice. You will be instrumental in solving complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent Studio — and delivering impactful demonstrations of the Freshworks platform.

What you'll do

• Engage with SMB, mid-market customers to understand their business and technical challenges
• Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs)
• Participate in gathering requirements and scoping complex engagements
• Create technical documentation including solution proposals, SoWs, and RFP/RFI responses
• Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks

What you need

• 5–8 years in software engineering
• LLMs
• Data privacy
• B.Tech or B.E. or B.Sc or BCA