Lead Support Analyst I (Workday/ ServiceNow Support)- 8+ years of experience

About the role

The HR Systems & ServiceNow Operations Lead is responsible for the operational leadership, governance, support, workforce management, and continuous improvement of the organization's HR technology ecosystem, including Workday, ServiceNow HR workflows, and associated HR applications and integrations.

What you'll do

• Lead Operational Service Delivery for Workday, HR applications, ServiceNow HR and ITSM modules, and related platforms, ensuring service availability, performance
• Manage Global Support Teams including workforce planning, resource allocation, performance management, cross-training, and capability development
• Own Rostering and Shift Management, including support schedules, on-call rotations, leave planning, handovers, and support coverage across multiple regions and time zones
• Oversee Workday and HR Application Operations, including production support, releases, issue resolution, governance, and continuous improvement initiatives
• Lead ServiceNow Operations for HR and ITSM Service Delivery, workflows, service requests, knowledge management, platform upgrades, and service optimization

What you need

• 8–14 yrs of experience
• ServiceNow
• Workday
• ITIL
• Performance management
• B.Tech or B.E. or B.Sc or BCA