Lead Technical Engineer Technology Automation

About the role

The Virtual Chatbot Team Lead will be responsible for driving the strategy, development, and continuous improvement of the enterprise Virtual Chatbot platform. This role ensures the chatbot delivers high-quality, scalable, and secure conversational experiences for employees, customers, and internal stakeholders.

What you'll do

• Product & Platform Ownership
• Define and own the Virtual Chatbot roadmap
• Lead LLM integration, intent design, and capability expansion
• Track KPIs and improve chatbot accuracy, performance, and user experience
• Guide architecture, integrations, and solution design

What you need

• 6–10 yrs of experience
• LLMs
• NLP
• Data privacy
• Azure
• Agile
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc