Lead, Technical Services Engineer - Partners

About the role

As Lead, Technical Services Engineer, Partners, you will mentor, train, and coach a team of Partner TSEs while remaining hands-on with the most complex partner and mutual-customer issues. You will work with the team Manager and take on day-to-day operational responsibility for the team, ensuring caseload is addressed accurately, quickly, and professionally, with a constant focus on customer and partner success.

What you'll do

• Team leadership and operations
• Drive customer and partner success by guiding the team to solve complex technical problems, from design through production operations, including managing team workflow
• Work with the team Manager to assume day-to-day operational responsibility for the team, including hiring, training, mentoring, coaching, meetings
• Ensure caseload is addressed accurately, quickly, and professionally, and actively monitor partner-related cases to ensure correct handling
• Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides

What you need

• 7–13 yrs of experience
• MongoDB
• Customer success
• Node.js
• NoSQL
• Java
• Python
• Any graduate

Good to have

• SQL
• Git
• Kubernetes
• JavaScript
• C++
• C#