Lead Technical Support Engineer

About the role

In this role, you will be responsible for diagnosing and resolving technical issues reported by customers while collaborating with cross‑functional teams to ensure timely and effective resolutions. You will directly engage with customers to troubleshoot in‑field hardware and software issues related to Netradyne’s connected vehicle platforms.

What you'll do

• Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools
• Perform root cause analysis and recommend corrective actions
• Collaborate with engineering, QA, and product teams to resolve technical challenges
• Work with engineers, support rotations, including incident escalation handling
• Maintain proper case documentation and timely follow-ups with customers

What you need

• 6–8 yrs of experience
• ServiceNow
• Troubleshooting
• SQL
• PostgreSQL
• JIRA
• REST APIs
• MCA or B.Tech or B.E.

Good to have

• Machine learning
• Salesforce
• Docker
• Kubernetes
• Microservices
• Python