Lead Technical Support Engineer

About the role

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

What you'll do

• This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work
• Works on short- and mid-term projects that frequently require the application of independent judgment and creativity
• Mentors less experienced members of the team
• May lead teams / projects / a large function or multiple functions

What you need

• 8–12 yrs of experience
• Troubleshooting
• Any graduate