Lead Technology Operations Engineer

About the role

As an Lead Technology Operations Engineer, you will support a diverse set of Products and Services within an agile cross-functional product development team. Feedback and input from Employee Support Analyst will be key to modernizing and building better products. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role.

What you'll do

• Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders
• Research to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members
• Communicate to effectively to convey complex technical information, via email, chat
• Contribute to knowledge base for end-users and support analysts
• Make software improvement recommendations to enhance user experience and increase support analyst autonomy

What you need

• 5–9 yrs of experience
• JavaScript
• SQL
• Python
• ServiceNow
• Ticketing tools
• JIRA
• B.Sc or B.Tech or B.E. or BCA or Chartered Accountant

Good to have

• AWS
• Splunk
• Root cause analysis