Lead - Tools Integration Service Now - TCC| Thane

About the role

This role involves close collaboration with cross-functional teams and leadership to identify enhancement opportunities, streamline workflows, and drive operational efficiency through automation and API-based integrations. Additionally, the role ensures that all procedures are well-documented and implemented in alignment with regulatory requirements and compliance standards.

What you'll do

• Lead ServiceNow design, architecture, and development testing for enhancements and integrations across the Bank’s tech stack
• Collaborate with stakeholders to gather, analyze, and document functional and technical requirements
• Ensure seamless interoperability of ServiceNow with tools like Microfocus, Dynatrace, Heal, etc
• Identify manual processes and drive automation using ServiceNow workflows and APIs
• Partner with internal teams and vendors for solution evaluation, POCs, deployment, and handover

What you need

• 15–27 yrs of experience
• ServiceNow
• ITIL
• B.Tech or B.E. or B.Sc or BCA