Lead, Transformation L2 Application Support

About the role

Functionally aligned to transformation, L2 support, and automation/tooling work across SRE and adjacent operational teams. Works closely with L2, L3, ODM, GCC, FR, RTE, SRE, and DBA partners to turn operational pain points into scalable tooling and automation solutions. Build AI-enabled internal tools that automate operational reviews, troubleshooting, and repetitive engineering tasks.

What you'll do

• Design, build, and maintain AI automations for deployment readiness review, failed deployment analysis, and incident diagnosis
• Develop internal applications, scripts, and services that eliminate manual L2 and SRE tasks and improve operational efficiency
• Create workflow automations that validate change requirements, check ticket completeness, and enforce operational guardrails before human review
• Build and improve tooling for release governance, CAB support, deployment coordination, and structured risk assessment
• Convert repeated support issues, troubleshooting patterns, and review checklists into reusable automations, scripts, and knowledge assets

What you need

• 6–10 years in it support & networking
• Troubleshooting
• SQL
• HTML
• CSS
• REST APIs
• CI/CD
• Any graduate

Good to have

• Incident response
• Python
• JavaScript