Lead UI/UX Designer

About the role

We are seeking a Lead UI/UX Designer to define and guide the end-to-end experience for the ServiceNow Associate Portal. The role will lead user-centered discovery, experience strategy, interaction design, prototyping, and design validation for a global associate experience built on ServiceNow Employee Center Pro and integrated enterprise capabilities.

What you'll do

• Lead UX strategy and design direction for the Associate Portal across desktop and mobile experiences
• Plan and facilitate discovery workshops, stakeholder interviews, user research, journey mapping, persona development, and usability testing
• Translate business needs and research insights into information architecture, user flows, wireframes, high-fidelity designs, and interactive prototypes
• Define scalable navigation, taxonomy, search, personalization, content, and self-service experience patterns
• Create and govern a reusable design system aligned with enterprise brand, ServiceNow capabilities, and accessibility standards

What you need

• 8–14 yrs of experience
• Prototyping
• Design systems
• User research
• Visual design
• Figma
• Interaction design
• Any graduate

Good to have

• Wireframing
• Responsive design
• User flows
• Usability testing
• ServiceNow