Lead Voice AI Engineer

About the role

We are looking for a Lead Voice AI Engineer to build production-grade Voice Agents for frontline heavy verticals like healthcare, manufacturing, warehousing, retail, hospitality focusing on employee support, procurement, collections, logistics, ordering etc. You will lead the design of low-latency, real-time voice systems combining ASR, TTS, LLMs, conversational AI, enterprise workflows, knowledge retrieval, compliance, and human handoff.

What you'll do

• Design and build the real-time voice runtime for live conversations
• Build and optimize streaming ASR, TTS, VAD, endpointing, turn-taking, and barge-in
• Build adaptive voice pipelines for high-noise frontline environments (60-112 dB), hospitals, factory floors, warehouses, including server-side noise cancellation
• Architect multi-provider speech routing across a broad multilingual matrix, including code-switching (e.g., Spanglish, Hinglish)
• Develop Voice Agents that support multi-turn, multi-intent conversations, context switching, clarification, and recovery

What you need

• 7–13 yrs of experience
• LLMs
• Python
• CRM
• System design
• Java
• Go
• B.Tech or B.E.

Good to have

• JIRA
• Azure
• Salesforce
• ServiceNow
• Zendesk
• Workday