Leads Systems Operations Engineer - Infrastructure Development

About the role

Leads Systems Operations Engineer - Infrastructure Development at Wells Fargo. Lead complex, broad-impact initiatives across Event Management, Incident Management, and Operational Excellence functions.

What you'll do

• Lead complex, broad-impact initiatives across Event Management, Incident Management, and Operational Excellence functions
• Serve as the primary event commander during Major Incidents, coordinating technical teams through service restoration and impact analysis
• Facilitate bridge calls and engage appropriate support teams to accelerate issue resolution
• Collaborate with Dev and platform teams to improve event detection, monitoring, observability, and operational readiness
• Review and analyze complex technical incidents, recurring issues, service degradations, and operational risks

What you need

• 5–9 yrs of experience
• ServiceNow
• Power BI
• Talent management
• Any graduate

Good to have

• Python
• Shell scripting
• Kubernetes
• ITIL
• Splunk
• Grafana