Learning Technology Solutions Manager

About the role

The Learning Technology Solutions Manager reports to the Learning & Development Solutions Lead in a Global Capability Center. Two positions will share responsibility for administering, governing, and optimizing the Learning and Talent Management technology portfolio. Product assignments will reflect evolving business and portfolio needs and may include established, emerging, and newly launched technologies.

What you'll do

• Administer an assigned group of learning technology products, including configuration, access, permissions, publishing, testing, maintenance, and issue resolution
• Adapt product responsibilities with the other Learning Technology Solutions Manager as technologies, priorities, capacity, and user needs evolve
• Support readiness, launch, adoption, and transition to operations for new and emerging products
• Triage and resolve user and curator tickets; investigate root causes, coordinate escalations, and communicate solutions and workarounds
• Guide curators and users on how to use, manage, and optimize platforms; deliver onboarding, training, office hours, demonstrations, job aids, FAQs

What you need

• 5–9 yrs of experience
• Root cause analysis
• Learning and development
• Talent management
• Any graduate