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Level 1 Support Technician

Pico·Pune

Pay not stated7–13 yrsFull-time
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About the role

Pico’s Level 1 Support Team provide critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team are responsible for the pro-active monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams.

What you'll do

  • Provide clear technical direction to Level 1 peers during active incidents
  • Manage formal communications to clients
  • Generate statistics on issues raised, resolved, time to resolution and other Key Performance Indicators

What you need

  • 7–13 yrs of experience
  • ITIL
  • Data privacy
  • Telecom
  • CRM
  • Linux
  • TCP/IP
  • Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

  • Salesforce
  • Capital markets

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