Linux Administration

About the role

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)

What you'll do

• Manage the ticket until resolution is achieved
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
• No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

What you need

• 1–3 yrs of experience
• Linux
• Active Directory
• Any graduate