Live Chat Support Associate (1-3 years)

About the role

As a Community Associate, you provide front-line support to our growing community — today primarily over email, messenger, and social channels, and increasingly through live chat as we roll out this new real-time channel. You'll triage and resolve time-sensitive inquiries about orders, accounts, shipping, and payments, and provide product education, all while maintaining a high bar for customer satisfaction.

What you'll do

• EMAIL & GENERAL SUPPORT
• Respond to users in a timely, friendly, and professional manner
• Demonstrate empathy through thoughtful and prompt resolutions for the community
• Research, troubleshoot, and recommend solutions for open orders and account-related issues
• Gather feedback and suggestions from the community

What you need

• 1–3 yrs of experience
• Chat support
• CRM
• Writing
• Customer service
• Sales
• VBA
• Any graduate

Good to have

• Data entry
• Salesforce