Loan Servicing Associate

About the role

As a Credit & Loan Servicing Manager – Associate within the Loans group, you will be responsible for closely monitoring and guiding your team to ensure all Service Level Agreements (SLAs) are consistently met. You will oversee a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.

What you'll do

• Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution
• Supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation
• Ensure adherence to quality and quantity SLAs and maintain a robust workflow allocation model
• Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed
• Implement a robust Knowledge Management model, including SOP maintenance and training

What you need

• 8–14 yrs of experience
• Reconciliation
• Investment banking
• Compliance
• SOP writing
• General ledger
• Any graduate