Loyalty and Partnerships Director

About the role

The Loyalty & Partnerships Director is responsible for driving the growth, activation and performance of World of Hyatt across India & SWA. The role supports member acquisition, engagement and retention by executing loyalty initiatives, hotel activation programmes, strategic partnerships and customer marketing activities that strengthen Hyatt's commercial performance and guest loyalty.

What you'll do

• Support member acquisition, activation, retention and elite recognition initiatives that increase programme participation and direct revenue
• Work closely with hotels to ensure consistent execution of loyalty programmes, member benefits and promotional campaigns
• Assist in localising global loyalty initiatives to reflect regional market opportunities and customer preferences
• Monitor programme adoption across hotels and recommend improvements to increase participation and member engagement
• Loyalty Performance & Business Insights

What you need

• 8–10 yrs of experience
• CRM
• Communication
• BBA or MBA