Maaic

About the role

Design, implement and review the SOP in Air Import operating procedures. To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner. Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction. Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.

What you'll do

• Design, implement and review the SOP in Air Import operating procedures
• Ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner
• Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction
• Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue
• Manage and monitor sub contractor’s performance

What you need

• Sales
• SOP writing
• Any graduate