Major Incident Manager

About the role

Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team! As technology evolves, so do we. Experience or interest in using AI and automation to enhance incident response will be considered a valuable advantage.

What you'll do

• Lead and coordinate major incident resolution efforts, ensuring minimal business disruption
• Work closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time
• Analyse system health and troubleshoot incidents using Grafana dashboards

What you need

• Incident response
• Grafana
• Any graduate