Major Incident Manager with mandatory Telecom experience 7+ years

About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

• Lead and manage Major Incidents (P1/P2) across IT and telecom environments
• Own the end-to-end incident lifecycle : detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure
• Manage incidents impacting BSS systems preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks
• Provide timely and accurate stakeholder communications (status updates, outage notifications)
• Drive Root Cause Analysis (RCA) and post-incident reviews

What you need

• 7–13 yrs of experience
• Telecom
• ITIL
• AWS
• Ticketing tools
• Azure
• ServiceNow
• Any graduate

Good to have

• CRM
• SAP
• Salesforce
• Root cause analysis