Managed Service Representative

About the role

We are seeking enthusiastic and customer-focused individuals for the role of Service desk Support Executive. The ideal candidate should possess excellent communication skills and be proficient in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil. The position is based in Mumbai and involves interacting with customers to resolve their queries and provide exceptional support.

What you'll do

• Handle inbound and outbound customer service calls in multiple languages
• Address customer inquiries, concerns, and complaints professionally and efficiently
• Provide product/service information to customers
• Resolve customer issues and escalate complex cases to the appropriate departments
• Maintain accurate records of customer interactions and transactions

What you need

• 2–3 years in customer support & success
• CRM
• Customer service
• Communication
• Any graduate