Managed Services Consultant

About the role

Managed Services Consultant at ITRS. We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product.

What you'll do

• We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product
• We respond to client queries on how to use the product, requests to make changes and configuration requests where the client requires
• Also, we perform project work which includes upgrading and enhancing the client’s Geneos environment
• We also work with our on-site team members who are based in Singapore and Mumbai working onsite our client premises
• Perform root cause analysis using problem analysis methodology to assess and diagnose underlying causes of recurring Incidents

What you need

• 3–6 yrs of experience
• SQL
• Process improvement
• ITIL
• Linux
• Bash
• Perl
• Any graduate

Good to have

• Root cause analysis
• Performance management