Managed Services- Delivery Excellence- Cyber/TechOps

About the role

We are seeking an experienced Senior Manager / Associate Director to lead Governance, Performance and Delivery Assurance for a strategic Managed Services portfolio. This leadership role will be responsible for driving operational governance, delivery effectiveness, performance visibility, risk management and continuous improvement across large-scale managed services engagements.

What you'll do

• Serve as the Governance and Performance Leader for a Managed Services Portfolio
• Act as the trusted advisor to delivery and account leadership teams on operational performance and delivery effectiveness
• Establish governance frameworks that provide visibility into service performance, risks, operational health and business outcomes
• Drive disciplined execution through governance forums, operational reviews and leadership reporting
• Influence strategic decisions using data-driven insights and performance intelligence

What you need

• 18–30 yrs of experience
• ISO 27001
• ITIL
• Capital markets
• Risk management
• Compliance
• Performance management
• Chartered Accountant

Good to have

• SAP
• Google Analytics