Managed Services Engineer (L2) EUS

About the role

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.

What you'll do

• Play an essential role in maintaining our clients' IT infrastructure and systems
• Be the go-to person to restore services and ensure our clients' satisfaction
• Be instrumental in maintaining service quality
• Also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution
• Execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation

What you need

• ITIL
• B.Tech or B.E.

Good to have

• ServiceNow
• Ticketing tools