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Managed Shared Services Consultant

Zendesk Technologies Private Limited (India)·Pune

Pay not stated3–6 yrsFull-time

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About the role

We function as an extension of their teams, consulting on design and configuration best practices, and offering the hands-on support they need to realize their vision. As a Managed Services Consultant, you will be responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers.

What you'll do

  • Process Improvement: Contribute to processes and operational improvements within this rapidly growing team

What you need

  • 3–6 yrs of experience
  • SQL
  • Zendesk
  • Python
  • Process improvement
  • Problem solving
  • Any graduate

Good to have

  • Excel
  • Customer success
  • Power BI
  • Tableau

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