Manager - Ad Operations

About the role

We are seeking a highly experienced and results-oriented Manager (IC Specialist) Ad Operations to lead our team. You will be responsible for overseeing the day-to-day operations of our digital advertising campaigns, ensuring seamless execution, optimization, and client satisfaction. This role involves collaborating with team members, driving process improvements, and ensuring adherence to industry best practices

What you'll do

• Campaign Quality Assurance and Troubleshooting: Conduct thorough quality checks on assigned tasks, identifying and resolving complex ad serving issues
• Perform root cause analysis for escalations to prevent future occurrences
• Process Management and Compliance: Monitor and update process-related documentation, ensuring adherence to established procedures and compliance with industry standards
• Identify opportunities for process improvement and implement best practices
• Client Communication and Collaboration: Handle critical client and account communication, ensuring timely and effective resolution of issues

What you need

• 5–8 yrs of experience
• Problem solving
• Process management
• Reporting
• Excel
• Documentation
• Process improvement
• Any graduate

Good to have

• Root cause analysis
• Digital marketing
• Client relationship
• PowerPoint