- Can I apply
- Open to any education · 3–6 yrs
- Pay
- Pay not stated · 24x7
- Source
- From the company's careers page · today
- How to apply
- On Gruve's site (Greenhouse): short form, ~5 min
Early: posted 1 h ago on their own site
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About the role
Lead, mentor, and develop a team of application support specialists. Assign tasks and responsibilities, ensuring efficient workload distribution. Conduct regular performance evaluations and provide feedback to team members. Encourage adoption of modern operational practices, including SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.
What you'll do
- Lead, mentor, and develop a team of application support specialists
- Conduct regular performance evaluations and provide feedback to team members
- Oversee the day-to-day operations of the application support team
- Ensure timely and effective resolution of incidents and service requests
- Develop and implement support processes and best practices to improve service delivery
What you need
- 10–18 years in it support & networking
- ITIL
- Troubleshooting
- ServiceNow
- Performance management
- JIRA
- Root cause analysis
- B.Tech or B.E. or B.Sc or BCA
What you get
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