Manager (Area Service Manager), Aftersales - NMIPL

About the role

Responsible for Customer Satisfaction, Customer Voice Management, Aftersales Business & Dealer Operation and profitability for the assigned area (Karnataka State) PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) . Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance

What you'll do

• Parts & Accessories Wholesale
• Review Dealer and Service Advisor performance in terms of retention and sales per unit received – including analysis for Lost customers activities
• Review Parts wholesale opportunities, IRF & Commodities business
• Provide forecast of month-end and future Parts sale per assigned dealers
• Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA)

What you need

• 9–14 yrs of experience
• Excel
• Sales
• PowerPoint
• Financial statements
• Compliance
• Audit
• Diploma or B.Tech or B.E.

Good to have

• CRM
• SOP writing
• Performance management
• Channel sales
• 5S