Manager, Benefits Support Services

About the role

So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

What you'll do

• Lead day-to-day planning and execution of a specific benefits discipline; ensure presence during peak business cycles
• Collaborate with internal teams to design and maintain an efficient support model; oversee strategic projects
• Handle complex escalations and provide direct customer support; use analytics to develop effective resolutions
• Monitor service metrics to ensure high customer satisfaction; identify training and process improvement needs
• Mentor and coach team members and leaders; develop and execute training models for career growth and continuity

What you need

• 8–14 yrs of experience
• Customer service
• MS Office
• HR operations
• Escalation handling
• Problem solving
• BBA or MBA