Manager, BSI Learning & Capability Excellence

About the role

The Manager, Access Capabilities & Operations is responsible for advancing capability-building initiatives across the Access Excellence organization through the development of capability frameworks, learning strategies, and knowledge management practices. The role supports organizational effectiveness by driving structured learning programs, facilitating skill development, and enabling the adoption of best practices.

What you'll do

• Develop and continuously enhance capability frameworks that define critical skills, competency expectations, and development pathways across Access Excellence
• Design and implement learning strategies that build functional, technical, and leadership capabilities aligned with organizational priorities
• Lead the development, governance, and continuous improvement of Access Academy programs to support structured learning and professional development
• Conduct capability and skill-gap assessments to identify development opportunities and inform targeted learning and upskilling plans
• Establish and maintain best-practice repositories, methodologies, case studies, and reusable assets to enable consistency and organizational learning

What you need

• 7–10 yrs of experience
• Learning and development
• Communication
• M.Sc or BBA or MBA

Good to have

• Quality control
• SQL