Manager Business Process Solutions / RR-0376200

About the role

enhance productivity and quality. Foster a positive, motivated, and engaged team environment. Bring hands-on experience in managing process migrations and system conversions. Share actionable insights and strategic recommendations with senior leadership and clients. Proven leadership abilities with strong people management skills.

What you'll do

• Lead, mentor, and manage a team comprising Process Associates and SME
• Monitor individual and team performance, offering regular coaching and support to
• Ensure consistent adherence to client-defined SLAs, KPIs, and contractual obligations
• Manage escalations, resolve client and customer concerns, and address overpayment issues promptly
• Conduct regular performance evaluations and monthly one-on-one sessions

What you need

• 10–18 yrs of experience
• PowerPoint
• Excel
• Process improvement
• Client relationship
• CRM
• Power BI
• Any graduate