Manager - Client Operations & Support

About the role

Manager - Client Operations & Support at Zinnia. Client Support & Escalation Management.

What you'll do

• Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes
• Manage escalations from intake through resolution, ensuring timely follow-up and closure
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately
• Handle cases requiring special handling and ensure compliance with operational guidelines

What you need

• 10–18 yrs of experience
• Coordination
• Customer service
• Reporting
• Process improvement
• Problem solving
• Documentation
• Any graduate

Good to have

• Six Sigma
• Data analysis
• MS Office
• Client relationship