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Manager -Collection & Retention Field

Vodafone Idea·Guwahati

Pay not statedMid levelFull-time
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About the role

The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose

What you'll do

  • Field Executive – Retentions & Collections
  • Drive assigned Retention & collection agencies for delivery of KPIs
  • Ensure SLA delivery with complete adherence to Code of Conduct
  • Develop and plan infrastructure at agency as per allocation and forecast
  • Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio

What you need

  • MS Office
  • Customer service
  • Communication
  • Collections
  • Negotiation
  • Telecom
  • Any graduate

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Source
From the company's careers page · today
How to apply
On Apollo Hospitals' site: short form, ~5 min
Early: posted 1 h ago on their own site