Manager, CRM - Planet Fashion

About the role

To ensure delivery and compliance of exceptional operational standards throughout stores in the Area in driving sales, profitability, customer service activities, enhancing staff competence and performance, whilst managing within agreed budgets. To ensure that retail operations in the area are efficient and effective.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Tapping Business potential for the Region
• Store business plan inputs
• Competition Mapping- Compiles the competition information (sales, offer & merchandise) and validates between locations / markets. Builds up a picture of emerging threats…
• Business development- Generate leads for RM in terms of business potential and scope for newer stores KRA2 Franchisee Management
• Encouraging investment from franchisees KRA3 Merchandize Management - Undertakes regular store visits and recommends merchandise changes, if required

What you need

• Store operations
• CRM
• Sales
• SOP writing
• Inventory management
• Team management
• MBA

Good to have

• Treasury