Manager, CRM Platforms & Salesforce Delivery

About the role

As Manager, CRM Platforms & Salesforce Delivery within the Agilent IT Team, you will lead delivery, operations, DevOps, and innovation across Agilent’s CRM technology landscape, with Salesforce as the primary platform. This role manages a team of CRM resources and partners with Sales, Service, Marketing, Operations, and IT stakeholders to deliver scalable CRM solutions that improve customer engagement, productivity, and business growth.

What you'll do

• Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources
• Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes
• Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps
• Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication
• Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management

What you need

• 10–18 yrs of experience
• Salesforce
• CRM
• Git
• CI/CD
• Channel sales
• Test automation
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ERP